Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the Monveri platform and related services provided by Monveri LLC ("Monveri," "we," "our," or "us"). By accessing or using the platform, you agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated herein by reference.

If you do not agree with these Terms, you may not access or use the Services. If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Services

Monveri provides cloud-based business management software including but not limited to point of sale functionality, inventory management, reporting tools, operational analytics, and related services (collectively, the "Services").

The Services are available under tiered plans, including a free tier with limited features. Paid plans unlock additional functionality as described on our pricing page. Monveri reserves the right to modify, add, or discontinue features of any plan at any time, with reasonable notice to affected users where practical.

3. Account Registration

To access certain Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Maintain the confidentiality and security of your login credentials
• Be solely responsible for all activity that occurs under your account
• Immediately notify Monveri of any unauthorized use of your account or any other security breach

Monveri reserves the right to suspend or terminate accounts where information provided is found to be inaccurate, incomplete, or fraudulent.

4. Pay As You Go Tier

Monveri offers a Pay As You Go tier that provides access to a limited set of features at no monthly subscription cost. The following terms apply to Pay As You Go accounts:

• The Pay As You Go tier is intended for individual or small business use and is subject to usage limitations as described on the Monveri pricing page.
• Platform Fee: Pay As You Go accounts are subject to a 1% platform fee on all digital transactions processed through the platform. For transactions processed through Stripe, which is built into the platform, the fee is automatically deducted at the time of each transaction. For transactions processed through third-party payment methods such as PayPal, Venmo, or Cash App, which are not natively integrated, the platform fee will be invoiced separately. The applicable method will be communicated to the user during onboarding or upon any change.
• Instant Payouts: Pay As You Go accounts have access to instant payout functionality, which is exclusively processed through Stripe via Monveri. A 0.5% platform fee is automatically deducted from the payout amount at the time of processing. Instant payouts are not available through any other payment method.
• Monveri reserves the right to modify, limit, or discontinue the Pay As You Go tier at any time with reasonable notice.
• Pay As You Go accounts are subject to all provisions of these Terms, including acceptable use and data policies.
• Monveri does not guarantee any specific level of availability, support, or feature access for Pay As You Go accounts.

5. Fees, Billing & Payments

Certain Services require payment of subscription fees. By selecting a paid plan, you agree to the following:

Billing & Auto-Renewal

• Subscription fees are billed on a recurring basis (monthly or annually) depending on the plan selected.
• Billing cycles are based on the date of account signup. For accounts created on the 29th, 30th, or 31st of a month, billing will occur on the last day of each subsequent month where that date does not exist (e.g., an account created on March 31st will bill on February 28th or 29th in shorter months).
• Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
• You authorize Monveri or its payment processors to charge your payment method on file for all applicable fees at the start of each billing cycle.
• All fees are stated in U.S. dollars and are exclusive of applicable taxes, which are your responsibility.

Refund Policy

Monveri offers refunds under the following conditions:

• Refund requests submitted within 30 days of the original payment date will be honored in full.
• Refund requests submitted after 30 days will not be eligible for a refund, except where required by applicable law.
• Refunds will be issued to the original payment method used at the time of purchase.
• Monveri reserves the right to deny refund requests where there is evidence of abuse, fraud, or violation of these Terms.

Instant Payouts

Instant payout functionality is available across all account tiers and is exclusively supported through Stripe. Instant payouts are processed through Monveri and are not available via PayPal, Venmo, Cash App, or any other third-party payment method. A 0.5% platform fee is applied to the payout amount and is automatically deducted at the time of the payout. This fee is separate from any subscription fees and applies regardless of plan level.

Chargeback Fees

If you initiate a chargeback or payment dispute with your bank or payment processor on any subscription fee, platform fee, or other service fee charged by Monveri, the following applies:

• You will be responsible for any chargeback fees, dispute fees, or administrative costs imposed on Monveri by the payment processor as a result of the dispute.
• Monveri reserves the right to invoice you directly for any such fees and to offset them against any account credits or future transactions.
• Accounts with an open or unresolved chargeback may be suspended until the matter is resolved.
• We strongly encourage you to contact Monveri directly before initiating a chargeback, as most billing issues can be resolved quickly. Repeated or abusive use of the chargeback process may be treated as a violation of these Terms.

Please contact us at privacy@monveri.co before initiating a dispute and we will work to resolve the issue promptly.

Failure to pay applicable fees may result in suspension or termination of your account. Monveri will make reasonable efforts to notify you of a failed or overdue payment. If payment is not received within 7 days of the due date, Monveri reserves the right to suspend access to the Services until the outstanding balance is settled. Continued non-payment following suspension may result in permanent termination of your account.

6. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. The following are strictly prohibited:

• Using the platform for any unlawful, fraudulent, or deceptive purpose
• Attempting to gain unauthorized access to any part of the platform, its systems, or other users' accounts
• Interfering with or disrupting the security, integrity, or performance of the Services
• Uploading, transmitting, or distributing malicious code, viruses, or harmful software
• Reverse engineering, decompiling, or attempting to extract the source code of the platform
• Scraping, crawling, or using automated tools to extract data from the platform without written authorization
• Reselling, sublicensing, or providing unauthorized access to the Services to third parties
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity
• Using the platform to store or transmit content that is defamatory, obscene, or otherwise objectionable
• Misusing or overloading the platform's infrastructure in a way that degrades performance for other users

Monveri reserves the right to investigate and take appropriate action against any violations, including suspension or termination of the offending account.

7. Intellectual Property

All software, technology, design, trademarks, logos, and materials associated with the Monveri platform remain the exclusive intellectual property of Monveri LLC. Nothing in these Terms grants you any ownership interest in the platform or its underlying technology.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal business purposes during the term of your active subscription. This license does not permit you to copy, modify, distribute, sell, or create derivative works based on the platform or any of its components.

8. Data Ownership

Businesses retain full ownership of their operational data entered into the Monveri platform. Monveri may access such data only as necessary to provide, maintain, and support the Services, or as required by law.

Suspended Accounts

If your account is suspended due to non-payment, the following timeline applies:

• Day 1–7: You will be notified of the overdue balance and given 7 days to resolve the payment before suspension takes effect.
• Day 7: Access to the platform and all associated data is suspended. You will no longer be able to view, export, or interact with your data while the account remains suspended.
• Days 7–90: Your data is securely retained on Monveri's servers during this period. No data is deleted. You may reactivate your account at any time within this window by resolving the outstanding balance, and you will regain full access to your data exactly as you left it — with no loss of information.
• Day 90: If the account has not been reactivated within 90 days of suspension, all associated data will be permanently and irrecoverably deleted. Monveri will make reasonable efforts to notify you before this deadline.

Cancelled Accounts

If you voluntarily cancel your account, you will retain access to your data for 90 days from the date of cancellation. During this period, you may export your data or reactivate your account and pick up exactly where you left off with no loss of data. After 90 days, all data will be permanently deleted with no possibility of recovery.

Monveri strongly recommends exporting your data promptly upon suspension or cancellation. We are not responsible for any loss of data resulting from failure to act within the applicable window.

9. Service Availability

Monveri strives to provide reliable and uninterrupted access to the Services. However, the Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Services will be uninterrupted, error-free, or free of viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content or data within the platform

Monveri does not warrant that any defects or errors will be corrected, or that the platform will meet your specific business requirements. Your use of the Services is at your sole risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Monveri LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or costs of data recovery
• Business interruption or downtime
• Damages resulting from unauthorized access to or alteration of your data

Monveri's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the total fees paid by you to Monveri in the ninety (90) days immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Monveri's liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Monveri LLC, its owners, officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Services
• Your violation of any provision of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any content or data you submit, store, or transmit through the platform

Monveri reserves the right to assume exclusive control of the defense of any matter subject to indemnification. You agree to cooperate fully with Monveri in such defense.

12. Termination

Monveri may suspend or terminate your account and access to the Services at any time, with or without notice, for any of the following reasons:

• Violation of these Terms or any applicable Monveri policy
• Non-payment of applicable fees
• Fraudulent, abusive, or harmful activity
• Requests by law enforcement or government authorities
• Notification from a payment processor of suspicious activity, policy violations, excessive chargebacks, or any other concerns that may pose a risk to the platform or its users. Monveri reserves the right to act on such notifications at its sole discretion, including immediate suspension or permanent termination of the account.

Illegal Use

Monveri maintains a zero-tolerance policy for illegal activity conducted through the platform. If an account is found to be engaged in, facilitating, or supporting any activity that violates applicable local, state, federal, or international law, Monveri reserves the right to immediately and permanently terminate the account without notice. Terminated accounts will not be eligible for reactivation under any circumstances, and no refund of any fees paid will be issued.

Upon termination for illegal use, Monveri may report relevant account records, transaction data, and associated information to the appropriate law enforcement or regulatory authorities. Monveri may also cooperate with payment processors if requested to do so in connection with any investigation.

You agree to use the Services and your account only for lawful purposes and acknowledge that any breach of this obligation constitutes a material violation of these Terms.

Recovery of Damages

In the event that illegal use of the platform results in any damages, losses, costs, fines, penalties, legal fees, or other expenses incurred by Monveri LLC, Monveri reserves the right to pursue full recovery of all such damages from the responsible party to the maximum extent permitted by applicable law. This includes but is not limited to:

• Direct and indirect financial losses sustained by Monveri as a result of the illegal activity.
• Legal fees and costs incurred in connection with any investigation, regulatory response, or legal proceedings arising from the illegal use.
• Any fines, penalties, or assessments imposed on Monveri by regulatory authorities or payment processors as a result of the account's illegal activity.
• Costs associated with remediation, data recovery, reputational repair, or any other measures taken by Monveri in response to the illegal use.

Chargeback Liability for Illegal Use

If illegal use of the platform involves the use of stolen, fraudulent, or unauthorized payment credentials — including but not limited to stolen credit cards or compromised payment accounts — the account holder will be held fully responsible for:

• Any and all chargebacks, reversals, or disputes initiated by the legitimate cardholder or their financial institution.
• All chargeback fees, dispute fees, and administrative costs imposed on Monveri by payment processors as a result of the fraudulent transaction.
• Any fines or penalties assessed against Monveri by payment networks such as Visa or Mastercard in connection with the fraudulent activity.
• The full value of any transactions processed using stolen or unauthorized payment credentials.

Monveri reserves the right to pursue full recovery of all such amounts through civil legal action, in addition to reporting the activity to the appropriate law enforcement authorities. This liability survives the termination of the account and cannot be discharged by closing or abandoning the account.

Monveri's right to pursue damages under this section is in addition to, and does not limit, any other rights or remedies available under these Terms, applicable law, or equity, including the right to seek injunctive relief.

You may discontinue use of the Services and close your account at any time. Upon termination, your right to access the platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including data ownership, intellectual property, limitation of liability, indemnification, and dispute resolution — shall survive.

13. Modifications to Terms

Monveri reserves the right to update or modify these Terms at any time. When changes are made:

• The updated Terms will be posted on our website with a revised "Last Updated" date.
• For material changes, Monveri will make reasonable efforts to notify users directly via email or an in-platform notice prior to the changes taking effect.
• Continued use of the Services following the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services before the effective date of the changes.

14. Dispute Resolution

Monveri encourages resolution of any disputes informally before pursuing formal proceedings. The following process applies:

Informal Resolution

Before initiating any formal dispute, you agree to contact Monveri at privacy@monveri.co with a written description of the dispute and your proposed resolution. Monveri will make a good faith effort to resolve the issue within 30 days of receipt.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered in Mecklenburg County, North Carolina, in accordance with applicable arbitration rules. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, including but not limited to unauthorized use of intellectual property or breach of confidentiality obligations.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Monveri.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration under Section 14 shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina. Each party consents to personal jurisdiction in such courts and waives any objection to venue therein.

16. Severability & Entire Agreement

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements incorporated by reference, constitute the entire agreement between you and Monveri LLC with respect to the Services and supersede all prior or contemporaneous understandings, representations, or agreements, whether written or oral, relating to the same subject matter.

17. Marketplace Integrations (Etsy, Amazon, and others)

Monveri offers optional integrations that let you, the seller, connect your own accounts on third-party marketplaces such as Etsy, Amazon, eBay, Shopify, and similar platforms, so that listings, inventory, and orders from those marketplaces can be synchronized with your Monveri account. The provisions in this Section 17 apply whenever you use any such integration. Where an integration has additional platform-specific terms (such as the Etsy-specific provisions in Section 17.2 below), those terms also apply.

17.1 General Terms for Marketplace Integrations

• You must have a valid account on the marketplace you are connecting and the right to authorize access to that account.
• You authorize Monveri to access, read, and where applicable write data to your marketplace account solely to deliver the synchronization and management features you enable.
• You are responsible for complying with the marketplace's own terms of use. Monveri is a service provider helping you operate your marketplace account; Monveri does not own your marketplace account, your listings, or your customer relationships on that marketplace.
• You may disconnect any marketplace integration at any time from within Monveri. Upon disconnection, Monveri will stop accessing the marketplace on your behalf and will delete stored access tokens.
• Marketplace platforms may change their APIs, policies, or terms at any time. Monveri may need to modify, suspend, or discontinue an integration in response, with reasonable notice where practical.

17.2 Etsy Integration — Platform-Specific Terms

The following additional terms apply specifically when you use the Etsy integration within Monveri.

Etsy Trademark Disclaimer. The term "Etsy" is a trademark of Etsy, Inc. This Application uses Etsy's API, but is not endorsed or certified by Etsy.

Warranty Disclaimer (required by Etsy).

DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY MONVERI LLC (THE "APPLICATION DEVELOPER"). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT.

Your Responsibilities as an Etsy Seller. When using the Etsy integration, you acknowledge and agree that:

• Your use of Etsy remains governed by Etsy's own terms, including the Etsy Terms of Use and any seller policies. Nothing in Monveri's Terms or the Etsy integration overrides those terms.
• Monveri acts as your service provider for the purpose of operating your Etsy shop. Any personal information relating to Etsy buyers or other Etsy members that Monveri accesses through the integration is processed solely to deliver the features you have enabled, and is not used by Monveri for its own marketing, analytics, or any other purpose.
• Monveri does not divert, migrate, or solicit Etsy buyers from Etsy. The Etsy integration is strictly a seller-side tool for synchronizing your shop data; it does not surface your Etsy listings on the Monveri public storefront, does not market to Etsy buyers, and does not provide any "migrate my Etsy shop to Monveri" functionality. Etsy is treated as an independent peer sales channel.
• You are responsible for the accuracy of listings, inventory, and order information you synchronize between Etsy and Monveri, and for complying with Etsy's content, quality, intellectual-property, and prohibited-items policies.
• You will not use Monveri, the Etsy integration, or any data obtained through the integration to send unsolicited marketing communications to Etsy buyers, to train machine-learning or artificial-intelligence models on Etsy content, or for any other use prohibited by Etsy's API Terms of Use.

Data Handling. Etsy listing content accessed through the integration is refreshed and displayed within the refresh windows required by Etsy (no more than 6 hours older than Etsy for listing content, and no more than 24 hours older for other Etsy content). Etsy data is cached only as long as reasonably necessary to provide the service and is deleted upon disconnection. See the Privacy Policy for additional details.

Data Breach Notification. If Monveri becomes aware of any compromise or suspected compromise of Etsy member data obtained through the integration, Monveri will notify Etsy and the affected seller as soon as reasonably possible and in no event later than 24 hours after discovery.

Support. Questions about the Etsy integration, including requests to disconnect or to report a problem, should be directed to support@monveri.co.

18. Contact

If you have questions or concerns regarding these Terms, please contact:

Email: privacy@monveri.co